// MEDICAL_OFFICE_AUTOMATION_v1

Your front desk,
working after hours

A live preview of every feature in the Full Practice Growth package — built for family medicine, dental, and specialty practices in the Suwanee area.

24/7
AI books appointments
0
missed reminders
+31
reviews/month
$1,300
per month
Feature 01 · Website
The first thing patients see — and the reason they call
Mobile-first, fast-loading, with online booking built in. 68% of patients choose a provider based on their website before ever calling.
🔒evergreenmd.com
🎉 Now accepting new patients · Same-week appointments available
🌿
Evergreen Family Medicine Primary Care · Suwanee, GA

Your family's health,
in caring hands

Comprehensive primary care for every stage of life — from annual physicals to chronic condition management. Same-week appointments, always available.

📅 Available This Week

Mon 9:00
Mon 2:30
Tue 10:00
Tue 3:15
Wed 9:30
Wed 1:00
Thu 10:30
Thu 4:00
Fri 9:00
✓ Aetna · BCBS · Cigna · UHC · Humana accepted
🩺

Annual Physicals

Preventive care & wellness exams

💉

Immunizations

Flu, COVID, travel vaccines

🫀

Chronic Care

Diabetes, hypertension, thyroid

🧒

Pediatrics

Well-child visits, school physicals

Feature 02 · AI Patient Assistant
Your front desk at 11pm — no overtime required
Handles patient questions, triages urgency, books appointments, and answers insurance questions. 60% of patients prefer messaging over calling. Try it below.
🌿
Evergreen Patient Assistant ● Online · Connects you to care instantly
Hi! I'm the assistant for Evergreen Family Medicine. I can help you book an appointment, answer questions about our services, or check if we accept your insurance. What do you need today?

Handles the calls your front desk dreads most

Trained on your services, providers, insurance list, and after-hours protocols. Knows when to book, when to refer to urgent care, and when to say "call 911."

🚦
Smart urgency triage Chest pain → "Go to the ER." Mild cough → books a same-week slot. Fever in a child → collects symptoms and offers same-day if available.
🛡️
HIPAA-mindful by design No PHI stored in the chat. Sensitive intake goes through your secure patient portal. The AI knows the boundary.
💊
Refill and referral requests Collects the request and sends a task to your team. Patient gets a confirmation. No phone tag.
🗣️
Available in Spanish Automatically switches language based on patient preference. No bilingual staff required for after-hours inquiries.
Feature 03 · Appointment Reminders
No-shows cost $150–$300 each. This eliminates most of them.
Automated SMS and email reminders sent at the right times — with a one-tap confirm or reschedule. Average practices cut no-shows by 40–60%.
✓
Appointment booked

Confirmation sent immediately with date, time, provider, and prep instructions.

"Your appt with Dr. Patel is confirmed for Tue Jul 29 at 10:30am. Reply CANCEL to reschedule. See you then! 🌿"
Instant
✓
48-hour reminder

Sent 2 days before with a confirm or reschedule link. Catches conflicts early.

"Reminder: Dr. Patel appointment in 2 days (Tue 10:30am). Reply YES to confirm or CHANGE to reschedule."
48 hrs before
Day-of reminder

Morning of the appointment with parking, check-in instructions, and what to bring.

"Good morning! Your appt is today at 10:30am. Please arrive 10 mins early and bring your insurance card."
Day of · 8am
4
Post-visit follow-up

2 hours after appointment — check-in on how they're feeling + review request.

"Hope your visit went well! How are you feeling? And if you have a moment, a Google review means the world to us. [link]"
2 hrs after
41%
reduction in no-shows
↑ avg across practices using this system
$8,200
recovered revenue per month (est. 28 fewer no-shows × $293 avg visit)
↑ vs zero reminder system
Verizon · 10:02 AM
Evergreen Family Medicine
Reminder: Your appointment with Dr. Patel is tomorrow (Tue) at 10:30am. Reply YES to confirm or CHANGE to reschedule. 🌿
Message…
Feature 04 · Review Collection
Every happy patient becomes a public recommendation
73% of patients check Google reviews before choosing a doctor. The post-visit SMS flow captures reviews at the moment patients feel best — right after care.
Priya Kapoor 3 days ago · Google Review
★★★★★
"Dr. Patel took her time explaining everything and never made me feel rushed. The online booking was so easy and the reminders were super helpful. Best primary care experience I've had."
✦ AI Response · Auto-posted
Thank you so much, Priya! Dr. Patel genuinely loves taking the time with each patient — we're so glad that came through. We'll see you at your next visit! 🌿
Marcus T. 1 week ago · Google Review
★★★★☆
"Good experience overall. Wait time was a bit long but the staff was friendly and the doctor was knowledgeable. Would come back."
✦ AI Response · Awaiting approval
Marcus, thank you for the kind words! We hear you on wait times — we're actively working on our scheduling flow. Really appreciate your patience and hope to see you again soon.

📲 How reviews are collected automatically

2 hours after visit
"Hi Priya! Hope you're feeling well after your visit today. Would you mind leaving us a quick Google review? It helps other families find us. [link] — Evergreen Family Medicine 🌿"
Priya replies 4 minutes later
"Of course! Just left one 😊"
4.9
★★★★★
127 Google reviews
5
82%
4
12%
3
4%
2
1%
1
1%
This month's review activity
SMS requests sent84
Reviews received31
Conversion rate37%
AI responses posted31 / 31
Industry avg response rate42%
Feature 05 · Patient Reactivation
Bring back patients who've gone quiet — automatically
Patients who haven't visited in 12+ months get a personalized "we miss you" message. Reactivating an existing patient costs 5× less than acquiring a new one.
📋 Lapsed Patient List — Auto-Identified
SK
Sunita KrishnanLast visit: 18 months ago · Annual physical due
18 MO
RP
Raj & Family PatelLast visit: 14 months ago · 3 family members
14 MO
TN
Tara NairLast visit: 13 months ago · Diabetes management
13 MO
MG
Marcus & Diane G.Reactivation message sent 3 days ago
✓ SENT
AV
Anika VermaReplied — appointment booked for next week ✓
✓ BOOKED
Reactivation message · Sunita Krishnan ✦ AI-drafted

Hi Sunita! It's been a while since we've seen you at Evergreen Family Medicine, and we wanted to check in. 🌿

It looks like your annual physical may be due — staying on top of preventive care makes such a difference. We have same-week appointments available and would love to see you again.

Reply BOOK to schedule, or call us at (770) 555-0120. Hope you're doing well!

22%
of lapsed patients rebook after first message
$293
avg revenue per reactivated visit
47
lapsed patients identified this quarter
$3,030
est. recovered revenue this quarter
Feature 06 · Analytics
The metrics that run your practice — delivered every Monday
No dashboards to log into. A clean weekly summary lands in your inbox: new patients, no-shows prevented, reviews earned, and revenue recovered.
Website visitors
1,842
↑ 27% vs last month
New patients booked
38
↑ 14 via chatbot
No-shows prevented
29
↑ $8,497 recovered
New Google reviews
31
↑ 4.7 → 4.9 rating
New patients booked — last 8 weeks
May 5
May 12
May 19
May 26
Jun 2
Jun 9
Jun 16
Jun 23
Top booking source
Google Search (58%) · AI Chatbot (24%)
Peak chatbot hour
Weeknights 8–10pm
Most requested service
Annual physicals (44% of bookings)
Patients reactivated this month
11 of 47 lapsed · $3,223 recovered

Ready to fill your schedule
and never chase no-shows again?

Full setup in 2–3 weeks. Everything above, live and running for your patients.

$1,300/month · $1,400 one-time setup

3-month minimum · month-to-month after · HIPAA-mindful setup included